1. How do I place an order or request a quote?
To place an Order click "Place an Order".
To request a quote, click "Request a Quote".
Fill in all of the required contact information and click "Submit"

Fill out the design form with all of the specifics needed for the design (format type, garment type, size, general comments, etc..). Make sure the comments are specific if the artwork is not clear. Next, click the "Browse" button next to "Main File" and locate the artwork you would like to upload (make sure the artwork is less than 2MB and is not an .ai file). You may also include a second piece of artwork by clicking "Browse" next to the "Secondary" image location. Next, click "Add this Design" (it may take a few minutes to upload the artwork depending on the size). To add additional logos repeat step 5 (you can add up to 25 designs).

2. Can I start and continue an order later?
Yes, simply give us the P.O. number and the date of the order, or login to the client gallery and upload, download, or change your file(s).

3. How do I get access to the Client gallery.
Click here to request a username and password.

4. How much do you charge per design?
We charge by the stitch count. For simple edits and complex edits we charge a flat rate. Click here to review pricing.

5. What is your turn around time?
Our normal turn around time is two business days, Monday through Friday. (9:00 AM to 5:00 PM, PST) We also have one business day turnaround time for those times when you need your logo digitized quickly.

6. What artwork formats do you accept?

.jpg, .jpeg, .zip, .exp, .cnd, .ppt, .fdr, .tif, .tiff, .doc, .gif, .pcx, .cdr, .eps, .pdf, .dst, .emb, .isi, .mls, .fmc, .100, .t09, .ksm, . zsk, .bar, .0oo, .dsz, .dsb, .emt, .emx, .esd, .exp, .ssz, .10o, .pch, .stc, .stx, .pmu, .pum, .bro, .jef, .sew, .hus, .pes, .pec, .pcs, .pcd, .pcq, .csd, .xxx, .dsz, .art, .arx, .amt, .ref, .dat, .ds2, .u01, .dat, .u01, .tap, .che, .hu, .m3, .toi, .emn, .pat, .ela, and .bmp. Our favorite is the .jpg format. All artwork must be 2MB or less. Please prepare these in a PC compatible format.

7. What browsers does your site support?
The PunchingDirect.com web site supports FireFox (1.5 and higher) and Internet Explorer (6.0 and higher). The web site works on both PC and MAC platforms.

8. What available formats can my designs be made in?
Wilcom ES
*.EMB, *.DST, *.EXP, *.CND, *.DSB, *.DSZ, *.100, *.KSM, *.T01, *.T03, *.T04, *.T05, *.T09, *.T10, *.T15, *.ESL, *.SSS, *.SEW, *.JEF, *.HUS, *.PES, *.PEC, *.PCS, *.PCD, *.PCQ, *.CSD, *.EMT, Tajima DGML, *.EMB, *.DST, *.T01, *.T03, *.T04, *.T05, *.T09, *.U??, *,DSZ, *.KSM, *.EXP, *.100,Tajima Pulse, *.PXF *.POF *.PSF *.DST *.PES *.PEC *.DSB *.SEW *.JEF *.EXP,*.PCM *.PCS *.CSD *.PAT *.T15 *.HUS *.DSZ *.DXF, Richpeace*.EDD, *.DST, *.DSB, *.DSZ, *.EXP, *.REC, *.ARC, *.E80, *.E00, *.PAT, *.SAS, *.PLS, *.DP, *.F1, *.DAT, *.MST, *.CAP, *.MIC, *.MIG, *.NC, *.QUT, *.QLT, *.WMF, *.EMF

Please inquire about additional format types, click here...

9. Artwork Submission Guidelines.
We accept artwork in almost any PC based format provided that the images are clear enough for us to see all of the details. Remember, the better the artwork, the better the digitizing. You may send art as vector (EPS & CDR) or bitmap (jpg, gif, bmp). For bitmap images, 200 to 300 dpi resolution should be enough to achieve good result. For vector artwork, be sure to convert the fonts to curves or lines. If the fonts are not converted, we may see a different font and digitize the file incorrectly. We also request that your comments be specific if your artwork is not self-explanatory (additions, deletions, all fill, etc).

10. How secure is the PunchingDirect.com?
The PunchingDirect.com web site uses Secure Sockets Layer (SSL) software. This software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

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